Our mission is to provide safe, reliable, and comfortable transportation, getting you to your destination on time and with ease
Excel Transportation has been transporting passengers around the Metro East and St. Louis region for over 25 years. We started out as Alton Airport Limo but after our move to Wood River, IL we ultimately became Excel Transportation. We are a door-to-door private car service, available to you 24 hours a day. Our drivers are professional, clean, polite, and punctual. At Excel Transportation we are committed to a higher standard of professionalism. We believe in constant improvement. When a mistake occurs, we take a step back to figure out what happened. We then take the necessary corrective actions to prevent future mistakes. We require every driver working with Excel Transportation to adopt this approach, and to take personal responsibility for their actions.
DRIVERS:
We have relationships with drivers throughout the greater St. Louis metropolitan area, both in Illinois and Missouri. These drivers use GPS and are local residents, many working alongside us for over 10 years. They know what they’re doing and will get you to your destination safely and efficiently.
All drivers go through a rigorous background check and have clean driving records; this is a requirement of Lambert St. Louis International Airport. They also adhere to all USDOT rules and regulations.
OUR VEHICLES:
Our vehicles range from Luxury cars (Lexus, Lincolns, etc.) to Minivans and 15-Passenger Vans. Our vehicles undergo regular maintenance inspections as required by the US Dept of Transportation, and adhere to a regular maintenance schedule.
INSURANCE:
All of our drivers are required to carry $1,500,000 (combined single limit) Commercial Liability Auto Insurance, which meets and/or exceeds the requirements of our industry.
COMPETITIVE PRICING:
We offer affordable prices while maintaining high standards of professionalism and reliability. You can get a quote instantly or call us with inquiries.
“I had a great experience with Excel when I used them for a very early morning ride to the airport last year. Very professional, very courteous, and right on time.”
~ MARIE ~
Do you have questions about our service, procedures, or the App? Read below to find the answer, or give us a call if you still have questions.
WHAT’S THE DIFFERENCE BETWEEN THE “PER MILE” AND “HOURLY” SERVICE?
All point to point trips should be booked using the “Per Mile” option. The “Hourly” service is used to reserve a vehicle and driver for a period of time, when total miles driven are low but there’s wait time involved. (For example: A night out on the town with a driver waiting outside for you in between stops.) Any trip that exceeds 30 miles driven/hour will be charged using the “Per Mile” service.
IS MY CREDIT CARD INFO SAFE?
Our App and online reservation portal are with a company called Dashride. Dashride has partnered with Stripe to handle all credit card transactions. Stripe works with thousands of businesses, and is certified to PCI Service Provider Level 1, the most stringent level of certification. If you give us credit card info over the phone we put it directly into Dashride’s online portal.
DO THE DRIVERS SHOW UP ON TIME?
Excel drivers generally do an excellent job; we are usually on time. However, please leave yourself enough time when traveling to the airport, and remember to call us 30 minutes prior to pickup if you haven’t heard from your driver.
I MADE A RESERVATION, HOW DO I KNOW SOMEONE WILL SHOW UP?
You should receive text notification of your driver’s contact info the night before your scheduled pickup. Additionally, drivers are asked to call you 30 minutes prior to pickup. If you don’t receive a call, please call us 30 minutes prior to your pickup. This is our failsafe to ensure that if something was missed we can still pick you up on time.
WHAT IS YOUR CANCELLATION POLICY?
A local ride can be cancelled up to an hour prior to pickup time with no charge. If cancelled later than that, or if the passenger is a “No Show”, we will charge a minimum of $25 up to the full price of the usual fare. The amount we charge is based on how much driving/waiting has taken place, and is at Excel’s full discretion.
IS TIP INCLUDED IN THE PRICE?
No, our rates include everything except gratuity. Please tip your driver if you received great service. They will certainly appreciate it, as it greatly helps them cover their operating costs. Tips are generally between 15%-20%, but left up to the passenger’s discretion. In certain situations with large groups or corporate accounts the gratuity may be added automatically, but that would be discussed at booking.
HOW DO I MAKE A RESERVATION AFTER HOURS?
Download our Reservation App “Excel Transportation Reservation” from the App Store or Google Play, or click on the “Make a Reservation” tab. PLEASE NOTE: RESERVATIONS MADE AFTER HOURS WILL NOT BE SEEN BY A DISPATCHER UNTIL 7AM THE NEXT MORNING. This means if you are trying to schedule a last minute pickup after business hours we most likely won’t see it until 7AM. Our system does not allow trips to be booked less than 12 hours before the pickup time. If a trip is needed within 12 hours, please call the dispatch line for assistance.
WHAT ARE YOUR OFFICE HOURS?
We will be available by phone: Monday-Friday, 8:00am – 7:00pm. Outside of these hours, please use our App or website to make new reservations.
WHAT KIND OF INSURANCE DO YOU CARRY?
Besides the usual Comp and Collision for our vehicles, passengers are covered with a $1.5 MM (combined single limit) Commercial Liability insurance policy.
CAN I GET A CONFIRMATION NUMBER?
If you make your reservation through the phone App or our website reservation page you will get a Reservation ID#.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Our drivers take cash, or you can pay by credit card through the Reservation App. Your card will not be charged until your trip is completed.
WHERE DO I MEET THE DRIVER AT THE AIRPORT?
When landing at Lambert Airport, you should receive a text or voicemail with instructions from your driver prior to landing. We generally meet passengers inside near baggage claim. If you don’t see a message when you land please call us immediately.
WHAT HOURS DO YOU TRANSPORT PASSENGERS?
We transport passengers 24 hours/day.
Whether you’re looking for a taxi in St. Louis, limo service, or shuttle service, our app makes it easy to book, track, and manage your ride all in one place. Don’t wait – download the Excel Transportation app now and enjoy reliable transportation services in St. Louis like never before!
